Privacy Policy

Effective Date: 19/02/2025

Last Updated: 19/02/2025

Welcome to Silk Estates

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://silkestatesmadai.com and use our services, including booking rooms and making payments via Razorpay.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

  • Name, email address, phone number
  • Billing address, payment details (processed securely via Razorpay)
  • Government-issued ID (if required for booking)

1.2 Non-Personal Information

  • IP address, browser type, operating system
  • Device information and usage data (collected via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Process room bookings and payments
  • Communicate with you regarding reservations and customer support
  • Improve our website and services
  • Prevent fraudulent transactions and ensure security
  • Comply with legal obligations

3. Payment Processing via Razorpay

All payments on our website are securely processed through Razorpay. We do not store your payment details; Razorpay handles all payment-related transactions. Razorpay's Privacy Policy applies to all transactions: Razorpay Privacy Policy.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

  • Payment processors (Razorpay) for transactions
  • Government authorities, if required by law
  • Service providers assisting in website operations (hosting, analytics, etc.)

5. Data Security

We implement industry-standard security measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies to enhance user experience, track website traffic, and improve services. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies before sharing information.

8. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing communications
  • Request a copy of the data we hold about you

To exercise these rights, contact us at info@silkestatesmadai.com.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions or concerns, contact us at: